Attica at Home FAQs
Is there anything I should know about the home deliveries?
Based on advice from the Department of Health & Human Services, if you live in an apartment with a security entrance, our delivery staff are not to enter the building or use lifts or internal stairways. You will need to pick up your delivery from the front of the building instead. This minimises the risk to any older or vulnerable people who share the common areas of the property.
Can I swap items on the menu for items on other menus?
All menus come as is and we cannot swap out dishes with food items from other menus.
Can I change my order from delivery to pick up or vice versa after it has been placed?
If we have availability we can change this for you. Please email email@example.com with at least 12 hours notice for any changes.
Can I add something to my order?
Yes, please email firstname.lastname@example.org with the specifics of what you would like to add and at least 12 hours notice and we can add that for you. If picking up you can also add items in store, depending on availability.
Where do you deliver to and how do deliveries work?
We deliver to suburbs with the postcodes:
3000, 3002, 3003, 3004, 3051, 3053, 3065, 3066, 3067, 3101, 3121, 3122, 3123, 3141, 3142, 3143, 3144, 3145, 3146, 3161, 3162, 3163, 3165, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3204, 3205, 3206, 3207
If you book a delivery for a postcode outside of this list then we will change the order to pickup and delivery fees cannot be refunded.
We will deliver anytime between 11am and 5pm on the date you select when you place your order. If you are not home when we arrive then we will call you, and leave your order near your front door if able to do so. Please note that due to the schedule of deliveries, we are unable to wait at an address if you are not at home and we are unable to leave your order (eg. if you are in a apartment building or your front gate is locked) so the order will be brought back to Attica restaurant for your collection.
How far in advance can I order?
At the moment we are only taking orders up to the evening of Tuesday 20th July
I can't find the delivery or pick up time/date I want?
Unfortunately this means we are sold out or closed. All online availability is live and accurate and we cannot change times or dates after ordering if these times are not available online.
Can you cater to dietary requirements?
Due to the limited menu, unfortunately we cannot cater to any dietary requirements. Please see the menu item description to see what allergens are in each menu.
I forgot to add my delivery address or other details in the comments when booking - how do I add it?
Please forward your confirmation email with your address added to email@example.com
Do you offer refunds for cancellations?
We do not offer refunds for cancellations of any type, including items that have not been collected at the nominated time, deliveries where there is no one at the nominated address to collect the food, or for an erro made whilst ordering or change of mind.
Delivery fees will not be refunded if your order is changed to pick up due to your address being outside of the delivery post codes listed.
Do you offer gift vouchers?
We do not. If you are looking to order for a friend then please place the order on their behalf after discussing with them a time and date that suits.
Do you have straws, napkins, cutlery?
No. In an effort to reduce waste we cannot provide disposable cutlery or similar.
Is the food reheatable?
All meals will be cold and served fully cooked and ready to reheat and serve.