Attica at Home FAQs
Is there anything I should know about the home deliveries?
Deliveries are $15 (unless otherwise noted) and all deliveries are made by Attica Staff
Based on advice from the Department of Health & Human Services, if you live in an apartment with a security entrance, our delivery staff are not to enter the building or use lifts or internal stairways. You will need to pick up your delivery from the front of the building instead. This minimises the risk to any older or vulnerable people who share the common areas of the property.
If you are not home when we arrive we will try to call you and leave your food in a safe place, if possible. If we are unable to reach you or leave your food in a safe place it will be brought back to Attica for collection (you can organise an uber or 13cabs if you cannot get to us). We cannot reattempt delivery again if we are unable to deliver.
Can I swap items on the menu for items on other menus?
All menus come as is and we cannot swap out dishes with food items from other menus.
Can I change my order from delivery to pick up or vice versa after it has been placed?
If we have availability we can change this for you. Please email email@example.com with at least 12 hours notice for any changes.
Can I add something to my order?
Yes, please email firstname.lastname@example.org with the specifics of what you would like to add and at least 12 hours notice and we can add that for you. If picking up you can also add items in store, depending on availability.
Where do you deliver to and how do deliveries work?
We are delivering anywhere within a 20km radius of Attica. You can check if your address is in the radius by heading to https://2kmfromhome.com/
We will deliver anytime between 11am and 5pm on the date you select when you place your order. If you are not home when we arrive then we will call you, and leave your order near your front door if able to do so. Please note that due to the schedule of deliveries, we are unable to wait at an address if you are not at home and we are unable to leave your order (eg. if you are in a apartment building or your front gate is locked) so the order will be brought back to Attica restaurant for your collection. We cannot re-deliver and delivery fees cannot be refunded in the case we are unable to deliver your food.
I can't find the delivery or pick up time/date I want?
Unfortunately this means we are sold out or closed. All online availability is live and accurate and we cannot change times or dates after ordering if these times are not available online.
Can you cater to dietary requirements?
Please see the menu item description to see what allergens are in each menu.
I forgot to add my delivery address or other details in the comments when booking - how do I add it?
Please forward your confirmation email with your address added to email@example.com
Do you offer refunds for cancellations?
We do not offer refunds for cancellations of any type, including items that have not been collected at the nominated time, deliveries where there is no one at the nominated address to collect the food, ordering errors or change of mind. If you need to change your order to a different date, please email us at firstname.lastname@example.org before 5pm on the day before your order.
Do you offer gift vouchers?
We do not. If you are looking to order for a friend then please place the order on their behalf after discussing with them a time and date that suits.
Do you have straws, napkins, cutlery?
No. In an effort to reduce waste we cannot provide disposable cutlery or similar.
Is the food reheatable?
All meals will be cold and ready to heat and serve.